Ecosystems emerged as a powerful tool for companies to drive innovation, growth, resilience, and market disruption. However, the term "ecosystem" is often misused to describe a group that merely contains multiple alliance partners, becoming the collective noun for such a grouping. Understand the difference, and drive hypergrowth in your business.
Noshore contact centres will significantly disrupt the current contact centre environment whilst greatly improving the customer and employee experience. Here are five key trends which enable the Noshore contact centre and deliver a better customer experience at a lower cost.
Did you ever feel there must be a better way to move forward? Well actually there is. Breakthrough Sessions are instrumental in promoting innovation, solving complex problems, fostering collaboration, and driving positive change within organizations. They provide a structured approach to creative thinking and problem-solving, helping organisations navigate challenges and capitalize on opportunities in an ever-evolving business landscape.
Ecosystems are becoming the thing in collaboration and working with partners. The latest episode of Biosphere [xp] features some amazing insights into ecosystems and is a must for anyone wanting to know more.
Often it seems like getting started with a digtial transformation, is a bit like trying to launch a ship. There is a lot of mass that needs to be moved, and just pushing it takes a lot of effort. Quite often the challenge isn't the transformation journey, but trying to overcome the inertia to actually start the journey.
Air quality affects us all, irrespective of age, gender, wealth, race. Given the well documented impact air quality has, both positive and negative, it is about time we demanded better air quality.
Quantum Computing and Cybersecurity, two topics guarenteed to swiftly end conversations at any social gathering. Both are important subjects in thier own right, however put them together and they become awesome. A brief guide to what everyone should know about Quantum & Cybersecurity.